Refund Policy

1. Overview

At IndoFrames, we strive to ensure your satisfaction with our photography services. This Refund Policy outlines the circumstances under which refunds, cancellations, and rescheduling are permitted, and how we handle payments and bookings.

2. Booking and Payments

A booking is considered confirmed once we receive the agreed advance or full payment. Payment terms (advance amount, balance due date) will be communicated at the time of booking. Until payment is received as per the agreed terms, the slot is not guaranteed.

3. Cancellation by Client

• More than 14 days before the shoot: You may cancel and receive a refund of the advance amount minus a nominal administrative fee (if any), or credit toward a future session within a specified period, as communicated at booking.
• Between 7 and 14 days before the shoot: Cancellation may result in a partial refund or credit, at our discretion, depending on our ability to rebook the date.
• Less than 7 days before the shoot: The advance paid is generally non-refundable due to committed resources and lost opportunity. We may offer to reschedule to a mutually agreed date subject to availability.
• No-show: If you do not show up on the scheduled date and time without prior notice, the advance and any balance paid will not be refunded.

All cancellation requests must be sent in writing (email or message) to be considered valid.

4. Rescheduling by Client

One reschedule may be permitted if requested at least 7 days before the original shoot date, subject to availability. Additional reschedules or requests made closer to the date may be considered on a case-by-case basis and may incur a rescheduling fee. Rescheduling does not entitle you to a refund of the advance if you later cancel.

5. Cancellation or Postponement by IndoFrames

If we need to cancel or postpone your session due to unforeseen circumstances (e.g., illness, emergency, natural calamity), we will offer either a full refund of the amount paid or a new date at your convenience. We will not be liable for any indirect or consequential losses beyond the refund of the booking amount.

6. Service Delivery and Refunds After Shoot

Once the photography session has been conducted, the fee for the shoot is non-refundable. If you are dissatisfied with the deliverables (e.g., edited images, album), please contact us within a specified period (e.g., 7 days of delivery) with specific concerns. We will endeavour to address reasonable quality issues through re-edits or corrective measures. Refunds for delivered services will be considered only in exceptional cases, at our sole discretion.

7. Refund Process

Approved refunds will be processed using the same method of payment used for the original transaction, wherever possible. Refunds may take 7–14 business days (or as per the policy of the payment provider) to reflect in your account. You are responsible for providing correct bank or payment details for refund processing.

8. Disputes and Complaints

For any dispute or complaint regarding payments or refunds, please contact us first at the details below. We will try to resolve the matter in good faith. Any resolution will be subject to the terms of this policy and applicable law.

9. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date at the top indicates the latest revision. Your continued use of our services after changes constitutes acceptance of the updated policy. For existing bookings, the policy in effect at the time of booking may apply unless otherwise stated.

10. Contact Us

For refund requests, cancellations, or questions about this policy, please contact us at:

IndoFrames
A-93, Ashoka Enclave Part II, Sector 37, Faridabad, Haryana 121003
Email: sales@indoframes.in
Phone: +91 8595168010