Privacy Policy

    Last updated: February 2025

    1. Introduction

    IndoFrames ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website indoframes.in, use our services, book a photography session, or otherwise interact with us. Please read this policy carefully.

    2. Information We Collect

    We may collect the following types of information:

    • Personal identification information: Name, email address, phone number, and mailing address when you book a session, fill out a form, or contact us.
    • Booking and session details: Event type, preferred dates, location, and any special requests you provide.
    • Session media: Photographs, video footage, and related media captured during photography and videography sessions, subject to your preferences and any restrictions you communicate to us.
    • Payment information: Billing details processed through secure payment providers; we do not store full card numbers on our servers.
    • Technical and usage data: IP address, browser type, device information, pages visited, and referring URLs when you use our website.
    • Communications: Records of correspondence when you contact us via email, phone, or contact forms.

    3. How We Use Your Information

    We use the information we collect to:

    • Process bookings and deliver our photography services.
    • Communicate with you about your sessions, deliverables, and inquiries, including via phone calls, SMS, or messaging platforms such as WhatsApp regarding bookings and service updates.
    • Use selected photographs or video clips from your sessions for our portfolio, website, social media channels, and other marketing or promotional materials, unless you explicitly request otherwise in writing. If you would like us to stop using specific content that features you, you can contact us and we will take reasonable steps to remove it from our online channels going forward (subject to technical and legal limitations).
    • Send service-related updates, confirmations, and reminders.
    • Improve our website, services, and user experience.
    • Comply with legal obligations and protect our rights.
    • Send marketing communications only where you have given consent or where permitted by law.

    4. Sharing and Disclosure

    We do not sell your personal information. We may share your information with trusted service providers who assist us in operating our website and business (e.g., hosting, payment processing, email delivery) under strict confidentiality agreements. We may also disclose information when required by law or to protect our rights, safety, or property.

    5. Data Security

    We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

    6. Data Retention

    We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to provide our services, to comply with legal obligations, resolve disputes, and enforce our agreements. Booking and client records may be retained for several years for legal and business purposes.

    7. Data Storage Locations

    We may store and process your information on secure cloud infrastructure located in India or in other jurisdictions used by our trusted service providers. Where data is transferred outside of your country or region, we take appropriate steps to help ensure that your information remains protected in accordance with this Privacy Policy and applicable law.

    8. Your Rights

    Depending on your location, you may have the right to:

    • Access the personal data we hold about you.
    • Request correction or deletion of your data.
    • Object to or restrict certain processing.
    • Data portability.
    • Withdraw consent where processing is based on consent.
    • Lodge a complaint with a supervisory authority.

    To exercise these rights, please contact us at the details provided below.

    9. Cookies and Tracking

    Our website may use cookies and similar technologies to enhance your experience, analyse usage, and support marketing. You can control cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

    10. Third-Party Links

    Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.

    11. Children's Privacy

    Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

    12. Changes to This Policy

    We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest revision. We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

    13. Contact Us

    For any questions about this Privacy Policy or our data practices, please contact us at:

    IndoFrames
    A-93, Ashoka Enclave Part II, Sector 37, Faridabad, Haryana 121003
    Email: sales@indoframes.in
    Phone: +91 8595168010